Privacy Policy

Last updated: [May 30, 2026]

Kondai Cards (“we”, “our”, or “us”) operates the website kondaicards.com. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, make a pre-order, subscribe to updates, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

When you use our website, you may provide personal information including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Pre-order information
• Account login information
• Customer service messages
• Payment-related information

We do not directly store full credit card details. Payment information is usually processed by third-party payment service providers.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referral source
• Cookies and similar tracking technologies

This information helps us improve website performance, security, user experience, and marketing effectiveness.

1.3 Information from Third Parties

We may receive information from third-party services, such as:

• Payment service providers
• Delivery and logistics partners
• Analytics tools
• Advertising platforms
• Social media platforms

This information is used only where necessary for order fulfilment, customer support, analytics, fraud prevention, or marketing operations.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil orders
• To manage pre-orders and product reservations
• To arrange shipping and delivery
• To provide customer support
• To send order confirmations and service messages
• To notify you about upcoming card releases, product launches, or availability updates
• To manage your website account
• To improve our website, products, and services
• To prevent fraud, abuse, and unauthorised transactions
• To comply with legal, regulatory, accounting, or tax obligations
• To conduct marketing activities, where permitted by law or with your consent where required

We will not use your personal information for purposes unrelated to those stated in this Privacy Policy unless we have obtained your consent or are permitted by law.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Maintain shopping cart sessions
• Improve website performance
• Analyse traffic and user behaviour
• Support advertising and remarketing activities

You can control or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

4. Direct Marketing

We may use your name, email address, phone number, order history, or product interest information to send you updates about:

• New card releases
• Pre-order announcements
• Limited edition products
• Promotional campaigns
• Brand collaborations
• Events or special offers

We will only conduct direct marketing in accordance with applicable laws. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

5. Disclosure of Your Information

We may share your personal information with third parties where necessary, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• IT service providers
• Email and marketing service providers
• Analytics providers
• Professional advisers, such as accountants or legal advisers
• Law enforcement, regulators, courts, or government authorities where required by law

We do not sell your personal information to third parties.

6. International Transfer of Information

As our website may use third-party service providers located outside Hong Kong, your personal information may be transferred to, stored, or processed in jurisdictions outside Hong Kong.

Where this happens, we will take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy and applicable data protection requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure website transmission
• Access control
• Password protection
• Limited staff access
• Security monitoring
• Use of trusted third-party service providers

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax, fraud prevention, and dispute resolution.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it in accordance with applicable requirements.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate personal information
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications
• Ask questions about how we handle your personal information

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

10. Third-Party Websites

Our website may contain links to third-party websites, social media pages, payment platforms, or brand partner websites.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, legal requirements, or data handling practices.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after any update means you accept the revised Privacy Policy.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Kondai Cards
Website: kondaicards.com
Email: [info@kondai.com.hk]
Address: [Room 728, 7/F, Golden Industrial Building, Kwai Chung, Hong Kong]