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Have a question about a collectible, your order or our store? Send us a message and we’ll get back to you as soon as possible.
Collector Community
Connect with fellow collectors, discover new releases and keep up with what’s happening at Kondai Cards.
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Product & Order Questions
Need more information about a collectible, availability, packaging or an existing order? Send us your question.
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Have an idea, suggestion or something you think we could improve? We’d like to hear from you.
Need help with a collectible or order?
Kondai Cards is here to help with questions about products, orders, delivery, packaging and the shopping experience. If you are contacting us about a specific item or order, including the relevant product name, link or order information can help us understand your request more quickly.
Questions before you buy
Collectible products can vary by series, edition, language, condition and other details. If anything in a product listing is unclear, contact us before placing your order and tell us which item you are looking at.
For questions about an existing order, please provide enough information for us to locate and understand the issue. This may include your order number, the product involved and a short description of what you need help with.
For general enquiries, feedback or potential business cooperation, you can also use the contact form above. We review messages and respond based on the nature of each enquiry.
